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Faqs
HELP QUESTION
Frequently Asked Questions
Can I customize my candle scent at Dekalb Personal Gifts?
Yes, we provide an opportunity for our customers to customize their own candle scents. You can choose from our diverse range of fragrances and colored waxes to create a scent that’s uniquely yours.
How can I place an order?
You can place an order at our shop page or our physical shop at 6 Northcrest Trailer Ct, Butler, IN 46721. You can also call us at (260) 573-5064 or email us at [email protected] to discuss your needs.
What is the turnaround time for an order?
The turnaround time depends on the complexity of the order. Once we understand your requirements, we can provide a more accurate timeline. Rest assured, we always strive to complete orders quickly without compromising quality.
Do you provide gift-wrapping services?
Yes, we do provide gift-wrapping services. We believe that beautiful packaging enhances the gifting experience, and we’re happy to offer this service to our customers.
What safety measures are followed while making the candles?
We adhere to all safety guidelines while making our candles. We use high-quality, non-toxic wax and ensure the workspace is well-ventilated during candle-making. Your safety is our priority.
Can I return or exchange an item if I'm not satisfied?
We want all our customers to be delighted with their purchase. If unsatisfied, please get in touch with us to discuss return or exchange options. Please note that some personalized items may have specific policies regarding returns and exchanges.